EXCHANGES & RETURNS

The timeframe for exchanging any of our products purchased at our physical locations is 7 days, provided that the original receipt or invoice is presented in person. Customers are permitted to make a single exchange for the size of the product, but not for different models or colors. In the case of delivery, the CUSTOMER will bear the cost of the second shipment, which will be coordinated through our sales channels.

If an exchange is requested after this period, or if the product has been used, damaged, or is returned without its original packaging, Garden State Auto Boutique will not accept the exchange and it cannot be changed for another size.

Items from past seasons or those on discount cannot be exchanged unless they are defective. This restriction is clearly stated in the product descriptions.

It is crucial to consider the following information when initiating a product exchange:
Contact our Online Customer Service Center at (01) 970771094 and specify the reason for the exchange.

Products can only be exchanged for other sizes of the same model and color, within a maximum of 7 days from receipt.

It is mandatory to present the printed invoice or receipt that was provided to the customer at the time of product delivery.

Exchanges will only be made for another size of the product available in-store; refunds are not provided in stores.

The product must be returned in perfect condition, showing no signs of use, along with its original packaging and tags.

Please note that the following conditions will not be accepted:
If the items have been damaged due to misuse or negligence (exposure to chemicals, caustic substances, open flames, excessive heat, etc.)

The lifespan of any product depends on the specific use it experiences, the conditions of use, and the typical wear patterns of the user. Products damaged from normal use and wear, or that have exceeded their reasonable lifespan, will not be replaced:

Any product that is past its expiration date.

Packaging box that is different, painted, or deteriorated.

Product showing signs of use.

Insoles with powder, stains, etc.

Incomplete footwear.

For a smoother exchange experience, we recommend keeping all original packaging and documentation until you are fully satisfied with your purchase. This practice can prevent misunderstandings and facilitate the return process. Additionally, always inspect your items for defects upon receipt, as this will help in addressing any issues promptly.

If you have further questions regarding our exchange and return policy, please do not hesitate to reach out to our customer service team for assistance. We are here to ensure your satisfaction and help you find the perfect product.

Remember, your happiness is our priority, and we strive to make every transaction seamless. Thank you for choosing Garden State Auto Boutique!